esag.ch - Service & Support

Customer Service Agent (f/m/a)

Are you looking for a new challenge? Your heart beats for innovative and new technologies? Then

you've come to the right place!

ESAG AG is the after-sales service centre for leading IT brands such as CANON, EIZO, EPSON,

Huawei, HP, IBM, LENOVO, LG, NEC, Optoma, SAMSUNG, Sharp as well as for manufacturers

of automation systems such as BD Rowa Technologies.

We are looking for someone like you to actively work on the future of ESAG. Apply now as

Customer Service Agent (f/m/a)

What you can expect:

We offer you a varied field of activity in an interesting, innovative and constantly growing

company. We are located on the upper left side of Lake Zurich with a view of the lake. Free

employee parking is a matter of course for us. There is also the option of working from home by

arrangement. It is important to us to promote you as an employee through internal development

opportunities and further training. Through the close cooperation of the individual teams, you will

gain insight into the different fields of activity of our company and experience the family

atmosphere at first hand.

Your main tasks:

Handling customer requests by telephone and in writing (D/F/E)
Recording of service orders and preparation of the corresponding order papers
Administrative processing of cost estimates
Preparing quotations for warranty extensions and maintenance contracts
Clarifications with manufacturers and suppliers
Preparation of invoices and credit notes
Purchasing of exchange and replacement equipment
Administrative support for office and field technicians
General administrative tasks in the area of customer service
What you need to bring with you:
Completed commercial or similar apprenticeship
Very good expression in German, good knowledge of French and English desired, other