ESAG offers professional after-sales customer relationship services for manufacturers of information, telecommunications, and entertainment technology with its recipe for success "innovativeservices" In addition, retail chain customers, system integrators, retailers, hospitals, and multinational organisations will also find a competent, reliable partner in ESAG to implement a wide range of customer requirements with individually tailored service solutions - installation projects, rollouts, support hotlines, system monitoring, as well as repair and maintenance with guaranteed readiness and response times.
For manufacturers we assume full after-sales responsibility and offer tailor-made service packages, from acquisition support to long-term investment protection, with the common goal of optimising customer benefit, satisfaction, and added value. Our clients include renowned global brands such as CANON (Large Format Printer & DR Scanner), EIZO (Displays), EPSON (Printers, Projectors, Scanners, Large Format Printers, Cash Register Systems and POS Printers), IBM (PC Products, Projectors, POS Systems), LENOVO (PC Products), NEC (Projectors and Displays), SAMSUNG (IT Products) and SCALA (Digital Signage Software).
System integrators, distributors, and retailers can focus on their core competencies (product development, consulting, marketing and sales) and install and operate complete solutions throughout Switzerland in cooperation with their specialist partner ESAG.
Retail chains as well as corporate and end customers can have their entire equipment fleets serviced by a "single point of contact" based on individually adapted maintenance agreements. 24/7 availability, as well as reaction times of up to 4 hours (guaranteed repair time), are guaranteed.
Since we want to lead the field of Swiss service providers in terms of the quality of our services and customer satisfaction, we employ a large number of proven experts from the electronics and IT hardware sector. We fulfill our responsibility to promote young talent by training IT apprentices and by engaging our trainers as examination experts.
Thanks to our many years of service experience and to the process specifications that have been implemented and reviewed repeatedly by the manufacturers, our service solutions aim to meet the highest customer requirements. ESAG’s quality management is ISO 9001 certified. It supports our employees in their process-oriented work and helps us to monitor process quality. Nevertheless, or perhaps because of it, we can develop individually adapted high performance customer solutions.
ESAG supports and follows the Code of Conduct of the Electronic Industry Citizenship Coalition - EICC.
What can we do for you? Contact us today.