We offer your customers or employees in retail chains direct and rapid access to competent technicians who can answer questions quickly and efficiently and take the necessary steps to solve the problem. Computer-aided information systems increase the level of knowledge of our employees. Customer contact databases with records of previous system failures provide supporting information. Secured online access to the manufacturers’ systems provides the prerequisite for professional support. For follow-up questions, our employees ensure a direct line to 3rd level support.
Our hotline services include:
- 24/7 multilingual information and support hotline
- Monitoring and control of open support requests
- Controlled forwarding to the on-site team on standby (including evenings and weekends)
- Evaluation & performance reporting