• Call us: +41 44 782 28 28
  • Email: info@esag.ch
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Support hotline

Support hotline

For professionally used systems such as individual workstations, POS systems in retail chains, advertising screens at points of sale, archiving scanners as part of an overall process, or even large printers in production, high availability critical. And in the event of a malfunction, fast and direct contact with the right specialists is crucial to reduce any downtime costs.

We offer your customers or employees in retail chains direct and rapid access to competent technicians who can answer questions quickly and efficiently and take the necessary steps to solve the problem. Computer-aided information systems increase the level of knowledge of our employees. Customer contact databases with records of previous system failures provide supporting information. Secured online access to the manufacturers’ systems provides the prerequisite for professional support. For follow-up questions, our employees ensure a direct line to 3rd level support.

Our hotline services include:

  • 24/7 multilingual information and support hotline
  • Monitoring and control of open support requests
  • Controlled forwarding to the on-site team on standby (including evenings and weekends)
  • Evaluation & performance reporting