ESAG supports manufacturers and their sales partners in meeting the growing after-sales customer relationship management requirements. With flexible and fast services as well as innovative supplementary offers, we substantiate a customers' choice of purchase even in case of product shortages or delivery delays. Only the experience of a hassle-free and appropriate problem solution will create product and manufacturer loyalty among consumers.
Offering after-sales service through us as a specialised outsourcing partner means professional customer care. A well-thought-out satisfaction management strengthens the customer relationship and results in loyal customers. Relations with dissatisfied customers can be stabilised with our professional complaint management. Many years of experience and our unique know-how enable us to develop and implement customised solutions for a variety of needs.
ESAG - your outsourcing partner