On-site repairs

If yes, please fill out the Malfunction Form . One of our technicians will contact you as soon as possible.
Depending on the urgency, you can choose from the following reaction times:
 

• "ECONOMY- next 5 days" - Your order will be processed during regular office hours within the next 5 business days following the fault report (subject to spare parts availability). The date is freely chosen by us depending on the tour plan.

• "STANDARD - next 3 days" - Your order will be processed during regular office hours within the next 3 working days following the fault report (subject to spare parts availability). The date is freely chosen by us depending on the tour plan.

• "PRIORITY - next day" - Your order will be processed during regular office hours at the latest by the end of the next business day following the fault report (subject to spare parts availability) or by a date requested by you.

• "EXPRESS - next 4 hours" - Your order will be processed within the next 4 hours + travel time (subject to spare parts availability).

You can also report the device malfunction by telephone or email:

On-site repair line: +41 44 782 28 29
Email: info@esag.ch

Please have the following information ready:

• Serial number
• Manufacturer
• Model name
• Proof of purchase (if warranty)
• Site address
• Fault description