esag.ch - Service & Support

Call us: +41 44 782 28 28
Email: info@esag.ch

History

Excom AG was founded in 1982 and has been successfully marketing various products from well-known IT manufacturers in Switzerland. Early on, the company recognised that customer orientation is a prerequisite for the long-term success, even in the after-sales segment, and has taken customer satisfaction very seriously, both before and after the purchase. Not least thanks to its exemplary after-sales services, Excom has repeatedly succeeded in placing its products in top positions.

With a focus on customer loyalty, the service department of Excom AG was outsourced to a legally independent stock corporation in 1999 - Excom Service AG.

In order to make the comprehensive services available to other companies and brands as well, the name was changed in 2002. ESAG's recipe for success, "innovativeservices", offers advanced professional after-sales customer relationship management services to manufacturers of information, telecommunications, and entertainment technology. In addition, retail chain customers, system integrators, retailers, hospitals, and multinational organisations will find ESAG to be a competent, reliable partner to provide individually adapted solutions for a wide range of customer requirements, including installation projects, rollouts, support hotlines, system monitoring, as well as repair and maintenance.

Important milestones

1999 - Service contract with EIZO, EPSON and PSION

2002 - Company name change

2005 - Service contract with IBM, management of the IBM Repair Centre

2005 - Service contract with Lenovo and NEC

2006 - Service contract with Samsung

2008 - Service contract with Canon

2008 - First service centre in Switzerland to receive CompTIA A+ certification

2012 - Expansion of service contract with IBM for on-site services

2013 - Foundation of the subsidiary ESAG Staffing AG

2014 - Expansion of service contract with Samsung for the B2B support hotline

2015 - Service contract with iiYama for special customers