With a focus on customer loyalty, the service department of Excom AG was outsourced to a legally independent stock corporation in 1999 - Excom Service AG.
In order to make the comprehensive services available to other companies and brands as well, the name was changed in 2002. ESAG's recipe for success, "innovativeservices", offers advanced professional after-sales customer relationship management services to manufacturers of information, telecommunications, and entertainment technology. In addition, retail chain customers, system integrators, retailers, hospitals, and multinational organisations will find ESAG to be a competent, reliable partner to provide individually adapted solutions for a wide range of customer requirements, including installation projects, rollouts, support hotlines, system monitoring, as well as repair and maintenance.
1999 - Service contract with EIZO, EPSON and PSION
2002 - Company name change
2005 - Service contract with IBM, management of the IBM Repair Centre
2005 - Service contract with Lenovo and NEC
2006 - Service contract with Samsung
2008 - Service contract with Canon
2008 - First service centre in Switzerland to receive CompTIA A+ certification
2012 - Expansion of service contract with IBM for on-site services
2013 - Foundation of the subsidiary ESAG Staffing AG
2014 - Expansion of service contract with Samsung for the B2B support hotline
2015 - Service contract with iiYama for special customers
2016 - Service contract with Rowa-Carefusion
2017 - Service contract with SMART Technologies, Canada