Bring-In repair
We want to make it as easy as possible for you to send your defective device to our repair centre. ESAG does not require or issue RMA numbers.
Bring-in repair order
If you submit a warranty claim, please enclose proof of purchase with the well-packaged device. The warranty terms can be found in the information enclosed with the purchase of the device.
Please note clearly if you would like a quote for a repair not covered under warranty. Since the preparation of a quote is labour-intensive (the defective device must be opened and analysed), a charge for the device diagnostics will be applied if the repair is not carried out.
Upon approval of the quote and acceptance of a repair order, the device diagnostics are free of charge. Send or deliver the device to:
ESAG AG
Repair Centre
Moosacherstrasse 6
8820 Wädenswil / Au
Business hours: Monday - Friday from 8:00 a.m. to noon and 1:00 p.m. - 5.30 p.m.
Please note clearly if you would like a quote for a repair not covered under warranty. Since the preparation of a quote is labour-intensive (the defective device must be opened and analysed), a charge for the device diagnostics will be applied if the repair is not carried out.
- for IBM / Lenovo products CHF 160.00
- for business printers/scanners, projectors, LFD (>/= 30") and Samsung NetBooks / Huawei Notebooks CHF 120.00
- for all other products CHF 90.00
- for Huawei telephone CHF 50.00
Upon approval of the quote and acceptance of a repair order, the device diagnostics are free of charge. Send or deliver the device to:
ESAG AG
Repair Centre
Moosacherstrasse 6
8820 Wädenswil / Au
Business hours: Monday - Friday from 8:00 a.m. to noon and 1:00 p.m. - 5.30 p.m.
With our
Repair Tracking System
, you can track your order progress at any time.