• Call us: +41 44 782 28 28
  • Email: info@esag.ch
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Bring-In repair

Bring-In repair

We want to make it as easy as possible for you to send your defective device to our repair centre. ESAG does not require or issue RMA numbers.
 
            Bring-in repair order

If you submit a warranty claim, please enclose proof of purchase with the well-packaged device. The warranty terms can be found in the information enclosed with the purchase of the device.
Please note clearly if you would like a quote for a repair not covered under warranty. Since the preparation of a quote is labour-intensive (the defective device must be opened and analysed), a charge for the device diagnostics will be applied if the repair is not carried out.

  • for IBM / Lenovo products CHF 160.00
  • for business printers/scanners, projectors, LFD (>/= 30") and Samsung NetBooks/notebooks CHF 120.00
  • for all other products CHF 90.00

Upon approval of the quote and acceptance of a repair order, the device diagnostics are free of charge. Send or deliver the device to:

ESAG AG
Repair Centre
Moosacherstrasse 6
8820 Wädenswil / Au

Business hours: Monday - Friday from 8:00 a.m. to noon and 1:00 p.m. - 6.30 p.m.
 
With our Repair Tracking System , you can track your order progress at any time.