Supporter (f/m/a)
Are you looking for a new challenge? Your heart beats for innovative and new technologies? Then
you've come to the right place!
ESAG AG is the aftersales service centre for leading IT brands such as CANON, EIZO, EPSON,
HUAWEI, HP, IBM, LENOVO, LG, NEC, OPTOMA, SAMSUNG, SHARP as well as for manufacturers
of automation systems such as BD Rowa Technologies.
We are looking for someone like you to actively work on the future of ESAG. Apply now as
Supporter (f/m/a)
What you can expect:
We offer you a varied field of activity in an interesting, innovative and constantly growing company.
We are located on the upper left side of Lake Zurich with a view of the lake. Free employee parking
is a matter of course for us. There is also the option of working from home by arrangement. It is
important to us to promote you as an employee through internal development opportunities and further
training. Through the close cooperation of the individual teams, you will gain insight into the different
fields of activity of our company and experience the family atmosphere at first hand.
Your main tasks:
- Receiving, recording, processing and resolving fault requests in 1st and 2nd level support in d/e/f
- Analysing and rectifying faults in close cooperation with the manufacturers
- Assisting with projects and supporting customers with implementations and IT infrastructure operations
- If required, on-site support and support of on-site technicians in case of complex problems
- Creating and maintaining documentation as well as instructions for support
- Achieving a high level of customer satisfaction through readiness, accessibility, response,
- quality and competence (Service Level Agreement)
- Ensuring service readiness during normal opening hours as well as on-call availability for contract customers
- Supporting the IT manager in looking after the ESAG infrastructure
What you need to bring with you:
- A completed technical apprenticeship or career changer with experience in the IT environment, preferably in 1st and 2nd level support.
- Good expression in German, good knowledge of English desired and knowledge of French an advantage
- Independent and service-oriented way of working
- Ability to work in a team and willingness to help
We look forward to receiving your complete application documents.
Contact:
ESAG AG
Frau Alexandra Schanz
Moosacherstrasse 6, Au
8820 Wädenswil
Telefon +41 44 7822817